What is the return policy?
We want you to have the best experience possible with us.
In the unfortunate event you don’t, please contact us and we’ll find a solution.
- Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
- If a package is marked as delivered, but it is stolen or you are unable to locate it, we are unable to refund the order amount.
When do you ship?
Shipments go out Monday to Friday. We strive to process your orders within 2 – 3 business days (excluding postal time). We will notify you if there are any delays.
What are the international taxes, duties, etc. that I have to pay?
Shipping is free to the United States.
Do you ship internationally?
We currently only ship to the United States. We intend to ship internationally very soon!
When will I receive my order?
The average delivery time is 20-30 days but on rare occasions, it can take 35-45 days.
What do I do if I never received my order?
The average delivery time is 20-30 days but on rare occasions, it can take 35-45. Please check your tracking order details by logging into your account and clicking track order.
If it has been over this time, please contact on email@example.com and we will look into this for you.
What do I do if I received a defective order?
Please send us back the product and we will issue you a refund or exchange.
How do I make changes to an order I’ve already placed?
If your product has not been dispatched, we are happy to make any adjustments to your order. Please message us on firstname.lastname@example.org and quote your order number in the subject line.
If the product has already been dispatched, you will need to wait until your product has been received.
I’m a designer of African products and I want to promote my products on your site, how do I get in touch?
We’d love to hear from you. Please contact us at email@example.com with further details.
How do I contact your company if my question isn’t answered here?
You can reach us on firstname.lastname@example.org