FAQs

Shipping policy

We process orders within 2 – 3 business days. This includes production and packaging. Shipments go out Monday to Friday. We will notify you if there are any delays.

Once processed, we will send you an email with a tracking number. 

Orders take 5 - 7 business days to be delivered to you after we have processed your order.

Shipping is free for all orders!

We currently only ship to the US. We aim to ship worldwide very soon! 

We ship from the US.

Use this text to answer questions in as much detail as possible for your customers.

Returns and exchanges

We want you to have the best experience possible with us. We offer a 30-days Return & Exchange Policy:

If the product gets damaged or was faulty upon a delivery - we offer a 100% refund. 

Timing: we have a 30-days Return & Exchange Policy, from the day item was received.

To be eligible for a return, goods must be undamaged and accompanied by proof of purchase.

For returns, please email support@afrikanza.com with the subject 'Returns' and include your order number, name and the reason for the return. We will provide you with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.

Please note that customers are responsible for shipping costs of returned items.

When the returned item is received and inspected, you will receive a confirmation email notifying you of the status of the refund.

If the refund is approved, then it will be processed and a credit will automatically be applied to your credit card or original payment method shortly after.

If your product has not been dispatched, we are happy to make any adjustments to your order.

Please message us on support@afrikanza.com and quote your order number in the subject line.If the product has already been dispatched, you will need to wait until your product has been received. 

Please send us back the product and we will issue you a refund or exchange.

You can track your order by visiting here and entering your tracking number 

About The Canvas

Our standard canvas is a finely textured artist-grade cotton substrate that consistently reproduces image details with outstanding clarity and detail.

- 100% Cotton fabric

-Wooden frame

-High image quality and detail

-For indoor use

For most of our canvas art, we do not print on the sides. 

However, there are some pieces which we do print on the sides. Please check the product images to see if the artwork is printed on the sides or not.